Frequently Asked Questions

Monday – Friday 8.30am-6:00pm
Saturdays 8.30am-12.30pm

We are closed on Sundays and Public Holidays

You can use the online booking system to find the soonest available GP appointment for when we are next open

In a true emergency, dial 000 and ask for an ambulance

Arrange for someone to take you to the emergency department

A locum service can visit you at home when we are closed. RPM has an arrangement with Doctor Doctor (Australian Locum Medical Service). Call 13 26 60 or book online:   

https://app.doctordoctor.com.au/

The Virtual ED service is an alternative to attending a hospital emergency department:  https://www.vved.org.au/

Appointments can be made online here

Or by calling one of our friendly reception staff on (03) 8301 5500 during our open hours.

In a medical emergency, ring 000 and ask for an ambulance.

Royal Park Medical is a private billing practice, and our doctors may choose to set and vary their own fees at their discretion.  If you are eligible for a Medicare rebate, you can claim back some of the cost of your consultation.  We can process instant rebates for overseas visitors who have insurance with BUPA or Allianz.

Parking is available on site in the underground parking marked with Royal Park Medical signs. There is also ample on-street parking.

We are conveniently located within walking distance from a number of tram stops. These are serviced by tram routes 57, 58 and 59. Bus route 401 provides another handy option to access our clinic.

Royal Park Medical is a modern purpose-built medical centre. We are wheelchair accessible. In addition to providing medical care for a large range of medical conditions we also offer onsite spirometry and ECG, minor surgical and gynaecological procedures, and comprehensive immunisation services.

Children of all ages are welcome to Royal Park Medical. We have ample room for prams and also offer change facilities. We also have a specific area to entertain children whilst you wait for your appointment. Royal Park Medical supports breastfeeding mothers.

• Children’s health — newborn to adolescence
• Women’s health, including family planning, contraception and pregnancy care
• Implanon and IUD (Mirena) insertion in the practice
• Men’s health
• Iron infusions
• Immunisation- childhood to adult
• Multi-disciplinary management of chronic disease
• Aged care and palliative care
• Skin health and minor skin surgery performed on site
• Alcohol and addiction medicine
• Travel medicine & vaccinations 
• Sexual health care
• Occupational aspects of primary health, including for other health professionals

While the doctors are in consultation, we try to keep interruptions to a minimum. Unfortunately this means that we can’t usually put phone calls through to the doctor, unless there is an emergency. If you phone reception you can leave a message.

Your doctor may use email to send documents and information, as long as you consent to this.  Please remember that it is not ideal to contact your doctor by email for any clinical concerns, as we cannot guarantee a timely response.  It is better to book an appointment for any clinical questions, or contact emergency services if it is urgent.

Please make an appointment with your doctor to discuss all results. Results are not usually communicated via email or phone. Non-medical staff at Royal Park Medical are not able to discuss your results with you due to privacy and confidentiality.

You may be notified by SMS, email or post that your doctor has requested you to attend to discuss a result.  It is important that you book in, as the results may require a change in treatment or further investigation.

The doctors accept online requests for repeat prescriptions, and repeat referrals in certain circumstances. You can make the request online, for a small fee.  Scripts can be sent by SMS, and referrals by email.  Please request these from the doctor that knows you best.

Online requests are for repeat prescriptions of a medication that your GP has prescribed for you before.  Some medications (especially controlled drugs) can not be prescribed without a consultation.  If your doctor thinks a consultation is needed, there will be no charge and you will receive a message to say the script could not be issued.

For online referrals, it needs to be for a doctor you have previously been referred to by us.  If you have not been in to see us for some time, we may not be able to issue it without doing some further checks.

For eligible patients with chronic medical conditions, your doctor and our nurses can coordinate team care.

To be eligible you have to have a chronic medical condition (lasting 6 months or more) that is complex and requires the care of a team of health professionals.

The doctors practising at Royal Park Medical are experienced in providing mental health care services. This includes preparation of Mental Health Care Plans. Please speak to your doctor for further details.

RPM uses a reminder system to help you and your doctor maintain your health. The practice sends reminders on behalf of your doctor — by post, email, telephone or SMS.

If you receive a reminder for something that has already been completed, please let us know so we can update our records.

The doctors at this practice also send information to the Australian Childhood Immunisation Register and the Cervical Screening Register. These registers may send you separate reminders. In addition, it is sometimes necessary for a clinician from RPM to contact patients if they become aware of an urgent health concern.

Dorevitch Pathology is open onsite for all pathology services.  They are in the same building, entrance off Brougham Street.  Opening hours may vary fom the medical centre.

There are a number of highly reputable radiology providers in the area. Your doctor can discuss these options with you depending on which tests you require.

A number of local pharmacies are available for your convenience.

These include:

North Melbourne Pharmacy, 344 Abbotsford Street

Amcal Pharmacy, 65 Erroll Street

Chemist Warehouse, 19 Erroll Street

Amcal Arden Gardens Pharmacy

Wood Pharmacy (inside Royal Children’s Hospital)

Health Smart Pharmacy, inside VCCC Peter Mac, Grattan St

All patient information is private and confidentiality of patient information must be maintained at all times. The rights of every patient are to be respected.  All information collected by this practice in providing a health service is deemed to be private and confidential. Please refer to our full Privacy Policy for further information.

We welcome all feedback, and we continually strive to improve. We encourage you to contact us as soon as possible if you are not happy with our service.