On this page we will be keeping you up to date about the novel Coronavirus and our response to the worsening pandemic.
Royal Park Medical is open as usual in the coming days, weeks and months ahead. We are here to help support you, your family and our community.
We are now offering Telehealth appointments to all patients, to help prevent the spread of COVID-19. Social distancing is an essential part of the response, and is also important when seeking medical care.
Medicare has helped doctors to provide Telehealth to help fight coronavirus, but initially not everyone was eligible. As of March 30th 2020, ALL Australians are now eligible for Telehealth consultations. We know many in the community are in financial hardship as a result of this pandemic. RPM is here to help. We have decided to Bulk Bill all Telehealth consultations until the COVID-19 is under control.
Please phone reception and ask for Telehealth. You can book online via HealthEngine, but please note that HealthEngine will only give you the choice of “Telephone” or “WhatsApp”.
RPM does NOT use WhatsApp for consultations. We use a video platform called Coviu. If you select a telehealth appointment, you will receive an SMS with a direct link to the Coviu waiting room. Please click on this link on your smartphone, tablet or webcam-enabled computer 5 minutes before the appointment time.
Simply clicking on the link will allow you to join the video consultation. You don’t need to download any software, or go through any long sign-up process. The system will ask you to type your name, and agree to the consent form. Once you are in the virtual waiting room, you may need to wait until your doctor has finished their previous call.
If you do not have a webcam or smartphone, we can still do telephone consultations. Please let us know if this is what you need. Our doctors will ask questions to ensure they understand your needs. Bear in mind that the doctor won’t be able to see you and it can be difficult to get a full understanding of your medical concern.
If your doctor decides that you need further examination or a procedure you may be asked to come to RPM. If this is required, we will take every precaution to avoid exposing you to infection. For example, we will ask you to wait in your car rather than the waiting room, and to go straight to your doctor’s room when called. There won’t be any magazines or toys around. If you have viral symptoms you will also be required to wear a mask (we have a limited supply of these).