On this page we will be keeping you up to date about our response to the Covid-19 pandemic. Our top priority has been providing safe access to appropriate medical care. We encourage you not to delay seeking the advice of your doctor during Covid!
Choose face-to-face or telehealth
Royal Park Medical has been working to adopt Covid-safe policies, while remaining accessible to our patients. We are here to help support you, your family and our community.
You are now welcome to attend the clinic for your appointments, where it is safe and convenient to do so. We will ask you to wear a mask when you attend.
Anyone with respiratory symptoms or fever will be asked to make a telehealth appointment first (video or phone). Your doctor may arrange for you to attend the clinic after the initial telehealth assessment. Any person with respiratory symptoms attending Royal Park Medical will be asked to remain in an isolation room instead of the waiting room.
We are also still offering Telehealth appointments to all patients who prefer one. Social distancing has been an essential part of the response, and is still important when seeking medical care. And telehealth in many cases can be more efficient and convenient!
Please note that Dr Paul Grinzi is only offering Telehealth consultations at this point, no face to face attendances.
How to book a telehealth appointment
Please phone reception and ask for Telehealth. You can book online via HealthEngine, and choose a phone or video consultation.
We use a video platform called Coviu. If you select a telehealth appointment, you will receive an SMS with a direct link to the Coviu waiting room. Please click on this link on your smartphone, tablet or webcam-enabled computer 5 minutes before the appointment time.
Simply clicking on the link will allow you to join the video consultation. You don’t need to download any software, or go through any long sign-up process. The system will ask you to type your name, and agree to the consent form. Once you are in the virtual waiting room, you may need to wait until your doctor has finished their previous call.
If you do not have a webcam or smartphone, we can still do telephone consultations. Please let us know if this is what you need. Our doctors will ask questions to ensure they understand your needs. Bear in mind that the doctor won’t be able to see you and it can be difficult to get a full understanding of your medical concern.
If your doctor decides that you need further examination or a procedure you may be asked to come to RPM at a convenient time.